HP ITRC to Enter Read-Only for Three Days

HP announced that the HP ITRC is to undergo maintenance late in May, during which time the ITRC will be read-only.

Maintenance will start on May 19 at 6:30 am GMT, and end on May 22 at 3:00 pm GMT. During the time that ITRC is read-only, no new forum messages can be posted, and no changes to user profiles, favorites, or notifications will be possible.

All of those that use HP support should be using HP ITRC as much as possible; I’ve found that the HP-UX and OpenVMS support is fantastic. There is quite a lot of expertise behind the readers and responders of the forums.

Learning resources

A lot of the stuff an admin deals with day to day isn’t based on what we know, but on what we can find out. We spend our days researching problems and looking for solutions. What are the best resources?

Each operating system vendor has their own knowledge base or forums. For example, HP has the HP ITRC (IT Resource Center) which provides a one stop source for forums, documentation, technical notes, patches, and more. Other vendors have similar portals for technical support.

Another lesser-known resource is Usenet. The people in the Usenet newsgroups include some very knowledgeable people, and often can help resolve problems faster than you can alone.

There are a number of books that one can turn to as well; however, books on certification may often be overlooked. These books cover more obscure areas of an operating system and its maintenance, and can point you in the right direction when nothing else will. Many times, these tomes are also written to be on-desk references as well, and as such include the author’s experiences and knowledge beyond what is needed for certification.