There are a number of books that a system administrator should be reading. In this new weekly series, I plan to cover specific books and review them and their importance to the system administrator.
Book One: Re-imagine! by Tom Peters.
This book covers many things about business and conducting business in the new century. The book itself is a marvel of disruptive and in-your-face design (which is just the way Tom wanted it).
Probably the most important concepts covered (in depth) are the fact that you are a “professional service firm” of one, and that the customer (not the shareholder) is king – that is, provide the best service possible even at a cost to the company or to the employees.